Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.

Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

Microsoft envisions AI agents taking on responsibilities across the workplace more than ever before. It's releasing 10 fine-tuned agents as well as the ability to create your own.

Microsoft will enable customers to create autonomous AI agents using Copilot Studio starting in November. These agents, designed to perform tasks with minimal human intervention, offer solutions for managing inventory,

Microsoft announced an expansion of its Copilot platform, introducing new autonomous agents to improve business processes across sectors. The update emphasizes security and governance, allowing businesses to create AI tools for tasks such as sales automation and supply chain management.

At its Ignite conference next month, Microsoft will let more of its users spin up autonomous AI 'agents' within Copilot Studio, its AI orchestration platform.

Microsoft (MSFT) has launched new capabilities for its “personal, private” artificial intelligence assistant, Copilot.